Privacy Policy

This policy explains how Khan Auto Aus (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you use this website, ask for a quote or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

1. Who we are

Khan Auto Aus buys unwanted, scrap and damaged vehicles and removes them from properties across Brisbane and South East Queensland.

• Address: Lot 4/Gate 2/4705-4715 Mount Lindesay Hwy, North Maclean QLD 4280
• Phone: +61 475 224 366
• Email: khanautoaus@gmail.com

2. The personal information we collect

When you ask for a quote

The quote form asks for your full name, phone number, email address, address or suburb, your vehicle’s make and model, and an optional message. Only fill in what you are happy for us to have.

When you contact us

If you call or email us, we keep the details you give us, such as your name, contact details and what you ask about.

When we collect a vehicle

When we buy a vehicle in person, we may ask to see proof of ownership and photo ID, and we may record details of the sale. We do this to complete the purchase and to meet any record-keeping obligations that apply to us. This information is collected in person and not through the website.

Technical information

When you visit the website, our hosting provider’s systems automatically record technical details such as your IP address, browser type, device, the pages you request and the date and time. We use these for security and to keep the website running.

What we do not collect

We do not ask for card numbers, bank details, passwords or sensitive information (such as health or political information) through this website. Please do not include them in your message.

3. How we use your information

• To respond to your enquiry and give you a quote.
• To arrange pickup and complete the purchase of your vehicle.
• To keep records that the law requires us to keep.
• To protect the website from spam and misuse, for example by limiting repeated form submissions from the same visitor.
• To fix problems and improve the website.
• To deal with complaints, disputes and legal obligations.

We do not sell or rent your personal information. We do not use your details for marketing unless you ask us to.

4. How quote requests are handled

When you send the quote form, the website checks your details and emails them directly to us. The website does not save your quote request in a database or on its own servers. The email is sent through Google’s Gmail service, so it passes through Google’s systems before it reaches our inbox, where we keep it as described in section 10.

5. Who we share information with

We share personal information only with the people and services that help us run the business, and only as much as they need. They include:

We may also disclose personal information to government agencies, police or regulators when the law requires or allows it, to our professional advisers, and to a person who buys or takes over our business.

6. Cookies and similar technologies

• Light and dark mode. The website saves your choice in your browser’s local storage on your own device. It is not sent to us.
• Administrator login. If you are the website administrator, a secure session cookie keeps you signed in. Ordinary visitors do not receive this cookie.
• Third-party content. Google Maps, Google Fonts and the Elfsight reviews widget may set their own cookies or identifiers.
• No analytics or advertising tracking. We do not currently use analytics or advertising tools on this website. If we add them, we will update this policy.

You can block or delete cookies in your browser settings. If you do, some features, such as the map or the reviews, may not work.

7. Google reviews and links to other sites

The reviews on this website come from our Google listing and are shown through Elfsight. Reviewers’ names and comments are already public on Google, and we do not control them. This website may link to other sites, and we are not responsible for their privacy practices.

8. Information sent overseas

Some of the services in section 5, including Google and Elfsight, may store or process information outside Australia. We try to use reputable providers, but we cannot control where they keep information, and their own privacy policies apply to what they do. You can read Google’s at policies.google.com/privacy.

9. Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. These include:

• Encrypting the connection between your browser and the website with HTTPS.
• Not storing quote requests on the website.
• Protecting the administrator area with a password, login limits and a lockout after repeated wrong attempts.
• Checking everything entered into the website’s forms.

No method of sending or storing information is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

10. How long we keep information

We keep enquiry emails and records of vehicle purchases only for as long as we need them to deal with your enquiry, to keep ordinary business and legal records, and to resolve disputes. After that we delete or de-identify them.

11. Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong or out of date. You can also ask us to delete enquiry information we no longer need. Contact us using the details in section 15. We will respond within a reasonable time, and if we cannot give you what you ask for, we will tell you why.

12. Complaints

If you think we have breached your privacy, please contact us first so we can look into it and reply. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

13. Children

This website is not directed at people under 18, and we do not knowingly collect their personal information.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please read it with our Terms & Conditions.

15. Contact us

For any privacy question or request, contact Khan Auto Aus:

• Email: khanautoaus@gmail.com
• Phone: +61 475 224 366
• Address: Lot 4/Gate 2/4705-4715 Mount Lindesay Hwy, North Maclean QLD 4280
• Or use our Contact page